Effective October 18, 2026
Your return window
We accept returns and exchanges within 60 days starting from the date you actually receive the product. The same window applies to change-of-mind returns and product-quality issues.
Product condition
Eligible conditions include new items, lightly used items, product defects and product-quality issues. Email us with the order and item details so the request can be reviewed.
How to request a return
Email [email protected] with your order number, the item you want to return and the reason. For a product issue, describe the problem and include useful photographs. Contact us before posting the item; we provide the return address during the return arrangement. Our business address is not automatically the return receiving address.
Return shipping
You pay return-shipping costs for a change-of-mind return. We cover return-shipping costs for product-related issues. The return arrangement will confirm the shipping route and address.
Exchanges
Email us first to obtain the mailing address and arrange the exchange. Send the item back as arranged; the replacement is arranged after the returned item is received.
Refund timing & destination
After receiving a return, we arrange the refund within 7 business days. Refunds go back to the original payment method. Arranging a refund does not mean your bank has already posted it; the posting time depends on your payment provider.
Cancellation requests
If you need to cancel an order, email [email protected] promptly with the order number. We will check its processing status with you. A cancellation request is not the same as a confirmed cancellation. For items already received, follow the return process above.
HOSW
26205 SW 130TH PL, HOMESTEAD, FL 33032
United States
[email protected]